Consumer Priority Service (CPS)
The full Terms and Conditions are not listed on the web site cpscentral.com. The company must be e-mailed and then they will send them to you.
"It's easy to see why the company does not post the terms and conditions on the web site"
Upon inspection, it's easy to see why the company does not post the terms and conditions for the extended service protection plan on the web site. We had to call the company and ask them to e-mail us a copy.
The plan must be registered on the company's web site "properly within 30 of the invoice date....Failure to properly register this plan may restrict or eliminate full coverage benefits under this plan." That's one of the dump clauses.
"On-site service will only be offered if your location is within the authorized service area of an approved provider...it will be the responsibility of the Plan owner to arrange for transportation of the Covered Product to an authorized service center at this or her own cost."
Another dump clause, "Should parts no longer be available for a Covered Product, Administrator shall be excused from performance under this Plan and will refund the consumer the cost of the Plan."
Here's the Buyout Clause and Strict Limitation Clause located at the very end of the protection plan, "Limit of Liablility: Our liability is liimited to the original price of the covered equipment. This agreement will be terminated at the point total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair market value of the covered item."
"Plan coverage is provided for authorized products only."
| 1) |
Buyout Clause: |
Yes, Limit of Liability
Our liability is limited to the original price of the covered equipment. This agreement will be terminated at the point total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair market value of the covered item. |
| 2) |
Dump Clause: |
Yes, "Should parts no longer be available for a Covered Product, Administrator shall be excused from performance under this Plan and will refund the consumer the cost of the Plan." |
| 3) |
Strict Limitations: |
Yes, see 2) Dump Clause |
| 4) |
Bulb replacement included for DLP TVs: |
No, Sold seperately |
| 5) |
Is the service agreement transferable? |
Yes, upon approval by Administrator |
| 6) |
Special Exclusions: |
"Repair of LCD/Plasma resolution/failure, pixel burnout, or other image failure not in accordance with the manufacturer's specifications and/or minimum display standards;
"Plasma Televisions in use at or above 6,000 feet above sea level.." |
| 7) |
Special Inclusions: |
Accidental Coverage, Commercial Coverage available for additional cost |
| 8) |
Oddities/Inconsistencies: |
None noted |
| 9) |
On-site (In Home) Service? |
Yes if "within the authorized service area of an approved provider." (There is also a separate optional plan sold for this.) |
| |
9a) |
Applicable Radius for Service: |
"within the authorized service area of an approved provider." |
| 10) |
Who pays shipping? |
If not within authorized service area, the "Plan owner arranges for transportation of the Covered Product at his or her own cost." |
| |
10b) |
Authorized Service Center? |
Authorized or Approved |
| |
10c) |
*Pricing on 5 Year Warranty LCD TV of $2300? |
$499 |
| |
10d) |
*Pricing on 3 Year Warranty Plasma TV of $1100? |
$199 |
| |
10e) |
*Pricing on 5 Year DLP TV $1400? |
$219 |
| |
|
*Years from Date of Purchase of the TV. Average price |
| 11) |
Better Business Bureau Rating and # of Complaints: |
F Rating, 51 Complaints over 36 Months at time of writing |
| 12) |
Is the Service Contract Insured? |
Not listed in contract terms and conditions. Representatives at the corporate office could not supply any information. |
| 13) |
Backing Insurance Co. Rating? |
N/A |
