XpresServ TV Warranties

With an A rating and with only 11 complaints in 36 months and good pricing we like the XpresServ warranty for best value.

The terms and conditions for the service contract were easily found on the company's web site without much searching.

Transferrable: The warranty contract is transferable if you "notify the Administrator by mail with the name and address of the new owner within 15 days of the change of ownership."

No buyout clause. The information in the company's terms and conditions states that, "in the case of merchandise which the Administrator, in its sole judgement, determines can not be practicably or economically repaired, the Administrator agress to provide a cash settlement for the actual cash value of a new or refurbised replacement product of equal description." This is not a buyout clause as they give you at least an amount equal to the cost of a new replacement.

This is one of the only service contracts that inlcudes bulb/lamp replacement in the price of the contract. The service contract covers "one lamp replacement during the term of the Service Contract. Administrator will determine through troubleshooting if lamp failure is due to normal usage and determine if a replacement lamp is required. If required the Administrator will send a replacement lamp to You."

Under the In-Home Service section of the warranty terms and conditions TVs costing more than $500 are eligible for in-home service. With regard to other considerations regarding in-home service: "If the covered TV is located beyond a 35 mile radius of an authorized repair center, You may be required to ship/transport the TV to the designated authorized repair center; however one half of the applicable shipping/transportation charges will be reimbursed to You under the Service Plan Contract."

There is an unusual clause in the contract about repeat service that we did not note in others, "If your covered product should require service more than once within a sixty (60) day period, the service must be performed by the original authorized service provider." It's not a deal breaker clause, I wouldnt say, but it does make one wonder why if a service provider did a poor job the first time (thus enabling the TV to malfunction again within 60 days), the company would make you use the same service provider. I suppose because the company paid the original servicer and want it free the second time.